Frequently Asked Questions (FAQ)
Where is the Moon Fries Apparel Inc. located?
Vancouver, B.C., Canada
Where are your products made?
We are firm believers in ethical business practices and as such we only produce our items in responsible facilities in Vancouver.
What size should I purchase for my child?
We work really hard to maintain accurate and consistent sizing throughout all our different products and across multiple seasons. Sizing charts can be found on every product page.
What is this store's return and exchange policy?
If for any reason, you are unhappy with your purchase, you may return it for a refund anytime before 7 days from the date of delivery. Click to view our Return Policy
Do you accept orders placed outside of the US and Canada?
Yes, we sure do!
How long will it take to receive my order?
We ship twice a week (Mondays and Thursday). Processing times can vary depending on the size of the order but generally take no longer than 1-2 business days.
Once shipped most Canadian/US orders take anywhere from 4 to 10 business days to arrive. International shipping delivery times may vary between 2 and 6 weeks.
How do I pay for my order? Is it secure?
We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order. We never store your credit card information ourselves, but rely on third-party shopping card vendors and payment processors that are PCI compliant in order to handle that sensitive information.
What if something is wrong with my order?
If you have a problem with your order or simply have a question, please contact us directly.
Do you have a Wholesale program?
We are working on developing a wholesale program for those great shops around the world to carry Moon Fries products. If you're interested, simply email us at wholesale @ moonfries.com and we'll contact you when its ready to launch!